BBB Overview

The Better Business Bureau assists hundreds of thousands of people each week by providing phone and Internet reports about companies and charities. The BBB monitors the marketplace for deceptive advertising, sales tactics, fraud, misleading charitable appeals, and fly-by-night scams. 

The BBB Monitors:
• Advertising Claims
• Charity Financial Data
• Fundraising Techniques
• Trade Practices

The BBB Settles Disputes Through:
• Complaint Processing
• Mediation
• Arbitration

The BBB Education Foundation:
• Educates Older Adults
• Educates Young People
• Offers Educational Presentations
• Recognizes Businesses Excellence

The BBB Is Not:
• A Credit Bureau
• A Government Agency
• Government Funded

The BBB is a non-profit organization funded by dues from member companies. BBB members must adhere to strict guidelines and settle disputes in a fair and efficient manner. The Bureau issues reports about companies to the public on both members and non-members in both English and Spanish (www.bbbespanol.org).

The BBB works closely with local and national media to alert the public about the latest schemes and scams affecting the marketplace. Bureau staff cooperates extensively with local, state and federal law enforcement to eradicate fraud. 

The local BBB serves the South Texas area and 18 Texas counties: Austin, Brazoria, Brooks, Cameron, Colorado, Fort Bend, Galveston, Harris, Hidalgo, Jim Hogg, Kenedy, Matagorda, Montgomery, Starr, Waller, Wharton, Willacy & Zapata.

Consumers can access valuable articles, tips, check out companies, file complaints, and review charity ratings on this Web site at: www.bbbhouston.org. A 24-hour automated phone system also provides fast and easy access to company and charity reports at 713-868-9500. 

The local BBB is one of more than 120 Bureaus in the U.S., Canada and Puerto Rico. Individual BBBs are members of the Council of Better Business Bureaus based in Arlington, VA (www.bbb.org).

Mission Statement:

"The Better Business Bureau. Committed to ethical business practices, the BBB promotes trust and integrity in the marketplace." 

Better Business
Bureau Services:

• Company & Charity Reports
  
• Consumer Complaint 
  Handling
  
• Business-to-Business 
  Complaint Handling
  
• Mediation & Arbitration
  
• Consumer/Employee 
  Education & Speeches
  
• Senior and Youth Consumer 
  Education Programs
  
• Advertising Review
  
• Business & Consumer Alerts 
  
• 24/7 Online Services

Executive Officers:
Dan Parsons,
President & CEO

Office Hours:
Monday - Friday:
8:00 - 4:30

bbbinfo@bbbhou.org
713-868-9500

1333 West Loop South, Suite 1200,
Houston, TX 77027
(map)

2017 W. Expressway 83, Unit 4
Weslaco, TX 78596
(956) 968-3678
Fax: 956-968-7638